Cancellation and Late Arrival Policies
We know everyone has busy lives and sometimes circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. We’ll be as flexible as we can in accommodating this; however the following policies apply;
Cancellation – 24 hours notice please
If you need to cancel your appointment, please just let us know as soon as possible before hand, but at least 24 hours before your appointment.. If the cancellation is less than 24 hours notice we will try to re-book the slot, if we can’t, we may charge you 50% of the cost of the appointment.
For no shows where we have no notice of cancellation we will charge 100% of the cost of the appointment.
We will try to accommodate late arrivals up to 10 minutes after their scheduled treatment time, but they may be asked to wait, or their treatment may be cut short in order to treat on-time clients. Clients more than 10 minutes late are considered late cancellations and will incur the full-service fee.
We realise these policies may be frustrating for clients who have to cancel at short notice for genuine reasons or are late through no fault of their own but we also have a responsibility to our other clients to keep to their appointment times. We will happily rebook a new appointment for you as soon as possible. We may request pre-payment for treatments if you have been late for several appointments.