At Freya Rose Beauty we take privacy seriously and only use the information we collect from you to provide the best possible service for our clients. We do not share or sell the information we collect. At any time you may request a copy of the information we have recorded about you or that we remove all identifiable information about you. As a matter of course, we will delete your identifiable information if you have not had treatments with us for two years.

We request the minimum level of personally identifying information to run our business effectively. This is data you provide to us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes to maintain the best level of service. For example your preferred nail colours, eyebrow shape and how you like your coffee. We consider you have provided consent for us to store personally identifying information based on the services you receive from us. We may need to ask you questions related to your medical history in order to make sure treatment is suitable for you or if there are any adjustments we need to make.

Appointment confirmations and Reminders

We will contact you via phone, email or text to confirm appointments booked and to remind you of upcoming appointments, We consider your having made the appointment as consent to undertake this but you have the right to opt out at any time.

Appointment Ratings and Reviews

After your visit we may send you an email or text asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity, but again you may opt out at any time.

Marketing

We will not send you any marketing by phone, email, or text unless you provide consent on the consultation form. For example, we may send you messages relating to your birthday, the fact we miss you (you haven’t visited for 3 months) and for special days such as Valentine’s Day and Christmas. You may opt out at any time.

To request information we have stored about you, request we remove all identifying information about you, to discuss our Privacy policy or to make a complaint, contact us at info@freyarosebeauty.co.uk